Reviews
Steven M.
Absolute joke of a body shop. Zero quality control. Recieved car week after deadline. Before I could drive off I noticed my fog lights didn't work. They got them fixed, got home to inspect work and saw they forgot to put a part back on the bumper, so I go back for the first time for them to reinstall the part. They never properly adjusted my headlights. I decided it would be easier to just do it myself. Second time was when I noticed terrible paintwork on the hood. Giant pools of clear coat and overspray on my trim. Their solution was to buff it down to the black basecoat. Third time was for them to respray the hood, got rental van for two days. For some reason they took it upon themselves to wash my engine bay, damaging the insulation pad under the hood and who knows what else. They then used my insurance to pay for that damage caused by thier shop two months after the accident claiming it was damage from the accident. Forth time was to pick up new insulation pad. At this point I no longer trusted them or wanted them to work on my car any more than necessary. Fifth and sixth time was for orange peel on the fender, they still haven't removed it all. Seems like they got it up to a point where they didn't have to remove the trim to get it all gone. They wanted me to come back a seventh time. No respect for my time, they just keep expecting me to carve out time out of my busy schedule to accommodate thier laziness. I'm beyond fed up with them and their half steps to problems. I'm just going to cut my loses and move on to a proper body shop to fix thier mistakes.
Juan S.
Excellent service and job highly recommend!
George Y.
Great experience! The repairs done to my vehicle were perfect, I couldn’t tell my vehicle was involved in an accident! And my Certified Repair Planner, Matthew Garcia was very professional and made sure I was satisfied with the repairs that were done. He had gave me hope and reassurance that all will be done to make my vehicle looking good, and it was!
Nitzia I.
My experience with S.A. Collision Center has been less than great. This was my first time having my vehicle here, I was unfamiliar with the repair and communication process at this facility.Throughout the entire process, communication was virtually non-existent. I found myself repeatedly hunting down the estimator simply to get basic updates on my vehicle’s status. The lack of transparency was incredibly frustrating. I received an estimate, and then after the dismantling process, the facility center sent the additional "supplemental," estimate to the insurance company. I was never informed that the insurance company denied the repairs; unbeknownst to me my vehicle remained dismantled, most parts were stuffed in the trunk of the vehicle, and was awaiting to be picked up by Copart (third-party).This was all arranged without my knowledge. I received a last minute call from the receptionist at SA Collision, telling me that Copart was picking up my vehicle and if it was okay for it to be released. Although, I appreciated the call, I did not appreciate that I was called three minutes before 5 p.m. This left me with three minutes to contact the insurance company, and what would you know they were closed by this time and never answered my call. I was forced to "authorize," the pickup from Copart. Nearly one week later, I arranged a delivery of my vehicle with Copart, and the insurance company.Upon delivery, and inspecting the vehicle, I discovered that parts had been carelessly snapped and broken off during the dismantling process. --[Some parts broke off easily due to being brittle]. It appeared the shop prematurely assumed my vehicle would be surrendered to the insurance company, despite the fact that a final decision had not yet been reached between the insurer and myself. This dismissive and evasive response was highly insulting. My front bumper, was entirely "forgotten" and left behind by the collision center. I made an additional trip, to recover this part.Along with all this chaos, I found my rear driver side window was shattered into pieces, and after a thorough investigation I found Copart, broke the window. This matter is being dealt with, by Copart.Needless to say, no matter who you choose to repair your vehicle,meticulously document and photograph your vehicle and repair process.
Farah Y.
ELI IS THE BEST EVER
Marita B.
Mike Ramirez (Estimator) at San Antonio Collision Center is an amazing young man. He puts the customer needs first and keep you informed of your repairs.He listens and is very polite and professional. You can trust him to handle your repair issues from start to finish. The lady at the front desk is very nice and welcoming (sorry I didn’t get her name) The auto technicians are also very friendly. I would definitely recommend San Antonio Collision Center. The repair work is flawless!
Maxence P L.
I don’t review places often, but this is an easy 5 stars. Came in to fix my vehicle after a collision - my first time dealing with repairs and insurance. Everyone at SA Collision Center made me feel confident this was the perfect place to get the best service possible, and they delivered. Explanations were clear, they dealt with the insurance adjusters like pros, and returned my vehicle better than new. Shoutout to Mike for supervising my repairs and always working in his customers best interests. I hope I’ll never have to do repairs on my vehicle ever again, but if I have to, there’s no doubt this will be the place I will go to.
Norma A.
Recommend.They are were all so friendly and informative. I will continue to come here for all my vehicle repairs
Crescen H.
Worked with the Team or Staff here and they go Above And Beyond What's Expected
Aaron “Dj Vitamin A.
I had a great experience with this body shop. They repaired my Mercedes and did an excellent job. They kept me updated through the entire process and the quality of the work was top notch. My car looks like nothing ever happened. I appreciate the attention to detail and would recommend them to anyone needing body work done.
Fernando R.
Matt helped me out same day & went above & beyond my expectations. Kept me informed all the way & fought to get some needed accessory repairs done.
Christoph I.
This is by far the best experience I’ve ever Had dealing with a body shop or mechanic shop when it comes to my vehicle Repairs. My service advisor Mike Sullivan went above and beyond to make sure that I was informed every step of the way he was in constant communication with me and got the job done So quickly, I Nervous that I did not have a vehicle. lol When This incident Initially occurred my husband and I were stranded in Houston, Texas Because when it flooded back in the beginning of March. We’re on our way home from Houston when I suffered a seizure and my husband pulled over To assist me yet little do we know that we were in a place that’s built to capture rainwater to prevent flooding are m other areas of Houston.. After assuring that I was OK my husband went to turn the truck around and we literally fell into a huge hole Of mud not even Aaa could get this out. After two different Aaa time equals crime to help us, We decided to go into the woods and rest because we had been up all night trying to get our truck out of the mud hole When we came back after taking a short nap in the woods, our truck was gone. Apparently, the city had had it towed because we were on government property and we did not realize it. when they did this they pulled It up a hill sideways out of a ditch damaging the suspension and causing body damage. We finally found out where our truck was. When We walked into a EXPRO COLLISION center/car dealership/body shop IT was so extra extravagantly decorated. You would think that you were in The White House lol. We were forced to leave the truck there because we were told it was not drivable so we filed the insurance claim and proceeded to try to figure out how to get back to San Antonio. My vehicle ended up staying in Houston for two months and they didn’t even finish the r repairs, they were taking forever to repair a huge dent on the back passenger side, which I told him which I finally told them just to forget about because I needed my vehicle. You would think by the way that the place looked that they would’ve done it lan excellent job, but don’t always judge a book cover. I am here to Confirm that CALIBER COLLISION @ 5 055 Wurzbach Rd. San Antonio, TX 78238 is the best shop I’ve ever been to. Mike made sure that my vehicle was done in a timely efficient manner.He was kind, respectful, Communicative and they did a great job on repairs the body work, my vehicle did not receive in Houston. The Receptionist, Stephanie Also has excellent customer service skills and was very friendly and helpful. It’s hard enough to find Even one employee with work ethics of this caliber. As for Mike, he is the top dog And Stephanie Is a close second !!!!! CALIBER COLLISION you are lucky to have them if it were me I will give them a raise. They deserve it if I could give them 10 stars I would do it, but I can ONLYguve you five. Again, thank you so much Mike for making this such an easy and pleasant experience. Thank you for all your help. I will never go to another body shop again unless end up leaving caliber and working somewhere else, I will follow you. I hope you guys have a great day much love and kindness from my heart to your heart My soul to your soul…… 🙏❤️🙏More photos to come
Selena M.
I had a great experience everything was done within the time range communication was great.
Monique H.
Receptionist, staff everyone was friendly. Mike Ramirez was awesome kept contact with me for promise on delivery. The repair work was very satisfying .
Catherine G.
Had an amazing experience with San Antonio Collision Center. The customer service was outstanding from start to finish — everyone was friendly, professional, and very attentive throughout the whole process. Elias especially helped us through everything, kept us updated, and made the entire process smooth and stress-free. The quality of the repair work was incredible, the paint match came out perfect, and my vehicle honestly looks brand new again. You would never even know it had damage before. Really appreciate the attention to detail and care they put into their work. Highly recommend!
Sharelle W.
The shop did a wonderful job replacing the bumper on my car due to an hit and run. Insurance company wanted to use aftermarket parts and they fought to get me OEM. They work for you, the customer, not the insurance company! Highly recommend using them and if I ever need any work in the future, I will be back.
Maria T. G.
Great job! Elias was very professional and kept in touch with me! My truck looks like new!!
Rene H
I had a great experience here after my Ford Expedition was rear ended in a hit and run. Matt was great to work with. He kept me updated throughout the entire process and handled all the coordination with Geico, which made a stressful situation much easier. The repairs were completed within a great timeframe, and the car looks and drives perfectly. No issues at all during the process or since. Highly recommend
Joe V.
Left my truck just like new.
Melissa V.
Best Collision Center in SA
Frank Z.
Just got my 2023 tacoma back and it looks geat..o would definitely recommend s.a collision on industrial bld..matt was very informative and kept me updated on progress of the repairs..
Rachel P.
The customer service at this repair shop is unparalleled. They are friendly, trustworthy, and so helpful. They gave me an estimate, let me drop my car off the same day, and even gave me a ride to the rental car agency. They really helped make a terrible annoyance (getting side swiped in a parking lot) a little bit less annoying.
Matthew C.
Phenomenal Company!!!
Cecilia S.
Unfortunately my second time at San Antonio Collision but always satisfied with their service. Elias kept me up to date on my vehicle’s progress and answered all my questions. SA Collision is the best in service and customer service.
Lee
Within 3 days of purchasing my Toyota Rav4 someone rearended me while stopped. I found SACC through Toyota and just so happen my insurance company uses them as well. I am overly pleased with the service I recieved. From the receptionist to the auto body technicians everyone was so pleasant and friendly. Matthew Garcia took care of me and my SUV. He made sure I knew what was going on at each step of the process. I was sent pictures of the assessed damage, wasn't expecting that. I want to thank everyone at SACC for their awsome work and professionalism. I will most definitely use them again and again.
Richard D.
-My truck was ready when promised.-Body work looks totally professional.-Matt was extremely professional.-There was confusion about the final price, since State Farm sent me their share of the costs instead of sending it directly to San Antonio Collision. Final price was computed correctly within 5 minutes.- inside of truck was unkempt. The shop moved personal items from door storage and left them on the front seat.-Google maps has difficulty finding this shop and sent me to 4 other repair shops before I called San Antonio Collision, and just entered street address. Don't expect to get good directions if you enter their name before the street address. Google maps will just send you to all Collision shops in San Antonio.
Stephany R.
San Antonio Collision did a wonderful job taking care of my vehicle. Matt was an awesome advisor through the whole process and kept to what we want the entire time. We were well informed throughout the whole process. My car came back beautifully. Definitely recommend them!
Allaina E.
I just got my car back today, and it looks like nothing ever happened. Matt was excellent with communication, and my car looks even better than it did before the accident. Thank you again to everyone at SA Collision Center for the outstanding customer service and phenomenal work on my car 🙂
Abigail R.
Definitely had a great experience as a new customer! The staff was very friendly and welcoming. My assigned estimator, Mathew, was extremely helpful and always answered my questions. He made sure communication was consistent throughout the entire process. My car came out looking brand new!
Cynthia V.
Very professional. Great communication skills. Great customer service. Work was impeccable. Well, definitely refer to others
Kristen
San Antonio Collision Center, which is located on Industrial Center Drive in San Antonio, Texas, is an absolutely fantastic Auto Body Shop in SATX! I recently had to bring in my Toyota SUV for work on the windshield + the body/trim adjacent to the windshield of the car, and I am SO glad that Toyota sent me to SA Collision Center. Matthew Garcia did a wonderful job taking care of my car, and the communication between myself, my insurance, and SA Collision Center was great! The car was fixed in a timely manner, and was returned to me in perfect condition. They even took the time to clean the inside & the outside of the car before I picked up the vehicle. Thanks so much, San Antonio Collision Center! 🙂
Bobby F.
Want to Thank Matt and the rest of the SA Collision Center crew for the repairs done on my 2011 Mazda 3 after an accident I was involved in. They went above and beyond on repairs and as well did some detailed work to my vehicle. My car hasn’t looked this good in years!
Mary T.
Outstanding service, communication, and work! Eli was very friendly and knowledgeable. I would highly recommend!
Scott C.
Repair completed on time. Work disclosed additional hidden damage which was handled during the process
Stephen H.
Elias was super helpful and did the walk around with me on my crashed car. Gave me a very fair estimate and valuation on my car
Geo-T22 P.
January 2026I had San Antonio Collision do the work on my Toyota RAV4. They did a fantastic job and high marks to Matt (Estimator) and Carrie (Front Desk), and the technician that did the work. The work I had was replacing the rear hinges because the previous hinges had either cracks or were bent.They took the car in on the schedule date. Completed the work within the estimated time window and returned the car thoroughly cleaned. I can't give this company enough praise about the kind of work that they produce.I definitely recommend them for any work within their areas of expertise.December 2025I was referred to this place by a Service Advisor who works at a local Toyota dealership in the San Antonio area.In any event, I needed a repair shop that had master technicians on staff for Toyota. Why? The 2020 RAV4 that I own started developing issues with the rear door being able to close normally, and with a good seal. The Toyota dealership had replaced the rear door struts, which helped the door close more easily, but seal did not look good, and upon a closer review one could see the door was out of alignment, and further inspection found that the door hinges were actually cracked.I wanted a business that had certified technicians on staff that could diagnose the issue, and complete the repairs. To me the faulty hinges appear to be a manufacturer defect, as I have NEVER seen hinges crack on any car, but Toyota has not accepted this outcome just yet, and so all repair costs are absorbed by the owner.I called and found it was easy to schedule an appointment time to get an estimate. I arrived early and upon arriving, I was greeted by a young lady named Carrie, who was both professional and very customer service-oriented. She had me complete some basic customer paperwork, and then I waited for my appointment time and estimator.Note, I can say that upon entry into the customer waiting area you will see the number of certifications this shop has on the wall.Matt is the estimator that was assigned to my case. He introduced himself and we went over the concerns that I had about the rear door, and the outcome that I was looking for. I also advised that I'd be paying this out-of-pocket.The team at San Antonio Collision came back with a fair estimate of what it would take to complete the work. They provided a detailed breakdown, and after a quick review of the part's, labor, and time involved, I had them begin a repair order to start the work.As of this writing, I am waiting on the parts to be ordered and the work to begin. I have no doubt that they will meet, not only at my high standards of workmanship, but their own internal standards.I look forward to seeing the finished product and we'll come back and update this review upon the completion of the work.At this point in time, I don't see any reason why not to recommend them as my experience so thus far matches what I've heard about their business, and the people who've worked there.
damian
Quality, thorough, flawless job, transparent, on time, and convenient access to rental car company that picks you up when dropping off your car for repair, and drops you off when repairs are done.
Travis C.
Matthew and the team at San Antonio Collision Center did a wonderful job helping me repair my Corvette. I had damage to the side skirt panel on my car, and they were extremely helpful in guiding me through my options and getting my car back on the road as quickly as possible. I am super thankful for their team and will most certainly return to them for any body repair needs.
Jerry T.
Superb customer service from Elias and staff as always. I’ve never been disappointed with the final results on any of my vehicles. Definitely the right choice for automotive accident repairs.
Bebe M.
Ramone was Punctual, courteous, buffed my car to reveal the damage, didn't do the work but sent me to their guy who removed the small dents.
Juanita G.
Excellent customer service and repair. I would recommend and return if needed.
